1. Introduction
Welcome to Sokoplug.
Your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make a purchase, or interact with our services.
By using sokoplug.com, you agree to the terms outlined in this Privacy Policy.
2. Information We Collect
We collect information to improve our products, services, and customer experience. The information we collect includes:
a. Personal Information
When you place an order, create an account, or contact us, we may collect:
- Full name
- Phone number
- Email address
- Billing and shipping address
- Payment details (processed securely through trusted payment gateways — we do not store card details)
b. Non-Personal Information
We automatically collect certain data using cookies and analytics tools (such as Google Analytics and Meta Pixel), including:
- IP address
- Browser type and device information
- Pages visited and time spent on site
- Referral sources
3. How We Use Your Information
We use your data to:
- Process and deliver your orders
- Communicate order updates and customer support
- Improve our website, products, and services
- Personalize your shopping experience
- Show relevant ads through Google Ads, Meta, and other platforms (based on anonymous usage data)
- Comply with legal and tax obligations
4. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences and login details
- Measure website traffic and performance
- Serve personalized advertising
You can manage or disable cookies through your browser settings.
5. Data Sharing and Disclosure
We do not sell or rent your personal data.
We may share limited information only with:
- Payment processors (to complete your transaction)
- Delivery partners (to deliver your order)
- Analytics & advertising providers (Google, Meta, etc.) for performance measurement and remarketing
- Legal authorities if required by law
All third parties are required to handle your data securely and in accordance with this policy.
6. Data Retention
We retain your personal information only as long as necessary for:
- Order fulfillment and customer support
- Legal, tax, or accounting obligations
- Improving our services
After this period, your information is securely deleted or anonymized.
7. Your Data Rights
You have the right to:
- Access and receive a copy of your personal data
- Request correction or deletion of your information
- Withdraw consent to data processing or marketing at any time
- Opt-out of targeted advertising through browser or ad settings
To exercise your rights, contact us at support@sokoplug.com or +254 792 632 954.
8. Data Security
We implement industry-standard security measures to protect your data from unauthorized access, disclosure, alteration, or destruction. This includes SSL encryption and secure payment gateways.
9. International Transfers
If data is transferred outside Kenya, we ensure it is protected by appropriate legal safeguards compliant with the Kenya Data Protection Act and GDPR standards.
10. Third-Party Links
Our site may contain links to third-party websites. We are not responsible for the content or privacy practices of those sites.
11. Children’s Privacy
Our website and services are not directed toward children under 13. We do not knowingly collect personal information from minors.
12. Updates to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with a new “Last Updated” date.
13. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
📞 0792 632 954
📧 support@sokoplug.com