SokoPlug Return & Exchange Policy
Return & Exchange Window
We accept returns and exchanges for new products within 7 days of delivery.
Accepted Return Reasons
We accept returns and exchanges for the following reasons:
- Defective or damaged products
- Non-defective products (e.g., unwanted, wrong item ordered)
Product Condition
To be eligible for a return or exchange, the item must be:
- In new condition
- In its original packaging
- Accompanied by the original receipt or proof of purchase
How to Return or Exchange
You may return or exchange your product via:
- In-store (where applicable)
- Drop-off location (details provided upon request)
To start a return or exchange, please contact us at:
📞 0792632954
📧 Or visit: Contact Us
Cost & Fees
- No restocking fees
- No return shipping or processing fees
Refund Processing Time
Once your return is received and inspected, your refund will be processed within 7 business days.
Refunds will be made using your original method of payment.
Important Notes:
- We reserve the right to reject returns if the product is damaged due to misuse or missing parts not caused by us.
- Some items may not be eligible for return (e.g., perishable goods, intimate items, or items marked “final sale”).
Need Help?
If you have any questions about your return, contact us at:
📞 0792632954