1. Overview
At Sokoplug, we aim to deliver your orders quickly, safely, and affordably across Kenya.
This Shipping Policy explains how we handle delivery timelines, shipping fees, and order tracking.
By placing an order on sokoplug.com, you agree to the terms outlined below.
2. Delivery Coverage
We currently deliver to:
- All counties within Kenya
- Nairobi same-day or next-day delivery
- Major towns and regional centers within 1–5 business days
For deliveries outside Kenya, please contact our support team for assistance.
3. Processing Time
- Orders are processed within 1–2 business days after payment confirmation.
- Orders placed on weekends or public holidays are processed on the next working day.
- If an item is out of stock or delayed, we will notify you immediately with updated delivery options.
4. Delivery Timeframes
| Location | Estimated Delivery Time |
|---|---|
| Nairobi | 1–2 business days |
| Major towns (Mombasa, Kisumu, Nakuru, Eldoret, Thika, etc.) | 2–4 business days |
| Remote areas | 4–7 business days |
Note: Delivery times may vary depending on courier availability, weather conditions, or high-demand seasons.
5. Shipping Fees
- Delivery fees are calculated at checkout based on your location and package weight.
- We occasionally offer free delivery promotions, clearly indicated during checkout.
- If your location is outside standard courier zones, we’ll contact you to arrange alternative delivery options.
6. Order Tracking
Once your order is shipped:
- You’ll receive an SMS or email with tracking details.
- You can track your parcel through our delivery partner’s tracking portal or contact us directly.
- For assistance, email support@sokoplug.com or call 0792 632 954.
7. Delivery Methods
We partner with trusted courier and logistics providers, including:
- Fargo Courier
- G4S Delivery
- Wells Fargo
- Speedaf Express
- Local motorcycle riders (for same-day Nairobi deliveries)
Customers may choose store pickup (where available) or home delivery.
8. Missed or Failed Deliveries
If a delivery attempt fails due to incorrect address or unavailability:
- The courier will contact you to reschedule.
- If the package is returned to us, you may be required to pay a re-delivery fee.
- Orders not claimed within 7 days of attempted delivery may be canceled and refunded (minus shipping costs).
9. Damaged or Lost Packages
We take utmost care in packaging and shipping your items.
However:
- If your package arrives damaged, please inspect immediately and report within 24 hours of receipt.
- In case of loss or non-delivery, contact us and we’ll work with our courier partners to resolve the issue or issue a replacement/refund.
10. Order Modifications & Cancellations
- Orders can only be canceled before shipment.
- Once shipped, cancellations are not possible, but you may initiate a return (see our Return Policy).
11. International Shipping
For bulk or international orders, please contact us directly at support@sokoplug.com for a custom quote and delivery estimate.
12. Contact Us
If you have any questions regarding shipping or delivery, please contact:
📞 0792 632 954
📧 support@sokoplug.com