1. Introduction
Welcome to Sokoplug.
These Terms of Service (“Terms”) govern your access to and use of sokoplug.com, including all content, products, and services offered.
By accessing or using our website, you agree to comply with these Terms and our Privacy Policy.
If you do not agree, please do not use our website.
2. Eligibility
To use our website and make purchases, you must:
- Be at least 18 years old (or have consent from a parent/guardian).
- Provide accurate and complete information when creating an account or placing an order.
3. Use of Our Website
You agree to use this website only for lawful purposes.
You must not:
- Attempt to hack, disrupt, or overload our website
- Copy or resell our products without authorization
- Upload false, misleading, or fraudulent information
- Infringe on our copyrights, trademarks, or intellectual property
We reserve the right to suspend or terminate any account that violates these Terms.
4. Account Registration
If you create an account, you are responsible for:
- Keeping your login credentials secure
- All activities under your account
- Immediately notifying us if you suspect unauthorized access
We are not responsible for any loss or damage caused by unauthorized use of your account.
5. Products and Pricing
- All prices on sokoplug.com are listed in Kenyan Shillings (KES) and include applicable taxes unless stated otherwise.
- Prices and availability may change at any time without notice.
- We make every effort to display accurate product information, but errors may occur.
- If a pricing error occurs, we reserve the right to cancel the order and issue a refund.
6. Orders and Payments
- By placing an order, you agree to pay the total amount displayed at checkout.
- We accept secure online payments via our trusted payment partners.
- Once an order is placed, you will receive a confirmation email or SMS.
- Orders are processed only after successful payment confirmation.
7. Shipping and Delivery
- We deliver across Kenya and may offer international shipping where available.
- Delivery times depend on product availability and location.
- You will be notified of shipping details after your order is dispatched.
- Sokoplug is not liable for delays caused by courier companies or external factors beyond our control.
8. Returns, Exchanges, and Refunds
Please review our Return Policy for full details.
We accept returns and exchanges within 7 days of delivery for both defective and non-defective products, subject to the following:
- The item must be unused and in its original packaging.
- Refunds are processed once we receive and inspect the returned item.
- Some products (e.g. hygiene items, digital products) may not be eligible for return.
9. Intellectual Property
All content on sokoplug.com — including text, graphics, logos, images, product descriptions, and code — is the property of Sokoplug or its suppliers.
You may not copy, reproduce, modify, or distribute any content without written permission.
10. Third-Party Links
Our website may contain links to third-party websites. These are provided for your convenience only.
We do not control or endorse those websites and are not responsible for their content, policies, or practices.
11. Disclaimer of Warranties
Our website and services are provided “as is” and “as available.”
We do not guarantee that the site will always be secure, uninterrupted, or error-free.
All product descriptions and images are provided for information purposes only.
12. Limitation of Liability
To the maximum extent permitted by law:
- Sokoplug and its affiliates shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
- Our total liability for any claim shall not exceed the total amount paid by the customer for the specific order related to the claim.
13. Indemnification
You agree to indemnify and hold Sokoplug, its staff, partners, and affiliates harmless from any claim, loss, or damage arising from:
- Your breach of these Terms
- Your misuse of our website or products
- Your violation of any applicable law or rights of a third party
14. Termination
We reserve the right to suspend or terminate your account and access to our website at any time for any reason, including violation of these Terms.
15. Governing Law
These Terms are governed by the laws of Kenya.
Any disputes arising under these Terms shall be resolved in Kenyan courts.
16. Changes to These Terms
We may update these Terms of Service at any time.
The updated version will be posted on this page with a revised “Last Updated” date.
Continued use of our site after such changes constitutes acceptance of the new Terms.
17. Contact Us
If you have any questions or concerns about these Terms, please contact us at:
📞 0792 632 954
📧 support@sokoplug.com